LED SEQUENTIAL HEADLIGHTS FOR SUBARU WRX/STI/LEVORG (2014-2017)

Ensuring the swift and secure delivery of your order is of utmost importance to us. Rest assured that when you place an order, our dependable logistics partners take every precaution to transport it with the utmost care. We are committed to ensuring that your order reaches you in impeccable condition. This page contains comprehensive details about our shipping and delivery processes, ensuring you have all the necessary information. Please note that due to high demand there is a 2-4 week manufacturing lead time before shipment.

When will my order be processed:

All orders are shipped from our warehouse in Melbourne, Australia. Please allow 1-3 business days for your items to be processed before shipment.

Shipping Times:

We offer free worldwide shipping via express international post on all orders. Outlined below is a chart displaying estimated delivery times (excluding manufacturing lead time) to various global regions. Please be aware that occasional global or regional disruptions in shipping services can occur, potentially causing delays beyond these estimates. Nevertheless, we're committed to delivering your order as promptly as possible.

Will I receive a tracking number:

All domestic and international orders will come with a tracking number. You will be emailed your tracking number within 24 hours of shipment. Alternatively, you can log in here to check the status of your order.

Will I be charged customs import taxes:

The prices on our site are tax-free, so depending on where you live, you may need to pay import taxes upon receiving your order.

Payment of these charges are your responsibility and will not be covered by us.

Duration:

All Racing Display products are covered by a 12-month warranty, valid from the date of purchase.

Coverage:

We are committed to providing high-quality products. Within the 12-month warranty period, we will, at our discretion, either repair or replace any Racing Display product that proves to be defective in workmanship under normal use and service conditions.

Exclusions:

Our warranty does not cover failures or damage resulting from the following:

• Normal wear and tear
• Damage to paint or exterior finish
• Labor costs associated with diagnosing defects, product removal, or reinstallation
• Any other contingent expenses
• Misuse, abuse, or negligence
• Incorrect installation or application
• Unauthorized modification

Transferability:

Please note that this warranty is limited to the original consumer purchaser and is not transferable to subsequent owners of the product.

Warranty Claims:

If you encounter any issues covered by this warranty, please contact us at info@racingdisplay.com. When filing a warranty claim, provide your name, order number, contact details, and a detailed description of the problem, including photographic images if possible.

Order Errors:

In the event that you receive the wrong product, we will promptly process an exchange for the correct ordered item(s), subject to availability, or arrange a refund. To resolve order errors, please email info@racingdisplay.com with your name, order number, contact details, and a detailed description of the error. We will assess your request as quickly as possible to ensure your satisfaction.

At times, situations may not unfold according to initial plans, and we understand that. To ensure the smooth processing of exchanges and refunds, it's important to initiate the process by creating a support ticket. Prior to sending back any items for exchange or return, approval from our team is necessary. Begin the process by clicking on this link.

Our return policy in detail:

Customers are free to change their mind and return their item within 30 days of receiving it for an exchange or refund. Keep in mind a 20% restocking fee will apply. The condition for returns is that the items must be returned undamaged, without any marks, and in their original and undamaged packaging. The 20% restocking fee does not apply to items which are faulty, as outlined in the warranty section.

Acceptable items for exchange:

All products can be exchanged as long as they are returned undamaged, without any marks, and in their original and undamaged packaging. are in working condition and haven't been damaged due to improper use or installation. Products which are customized can only be returned for refund/exchange if they are faulty.

Who covers shipping costs:

For change of mind, the customer is responsible for covering the shipping costs for returning items to Racing Display.
For faulty/wrong items, Racing Display will cover the return shipping cost as outlined in the warranty section.
Shipping costs associated with sending back exchanged items are determined at the discretion of Racing Display.
The expenses for shipping denied warranty claims are the responsibility of the customer.

How long is the refund process:

Please allow 1-3 business days for the refund process to be completed. After approval, it may take up to 5 business days for the refund to reflect on your credit card or PayPal account.

How long does the exchange process take:

The exchange process usually takes 1-3 business days to be processed. Once approved, the product(s) will be shipped within 24 hours in most cases.

What happens if I send exchange/returns without prior approval:

In such cases, your exchange or return will be declined, and you'll be responsible for covering the return shipping costs.

How can I modify or cancel my order before shipping:

Once an order has been placed, we cannot guarantee changes or cancellations before shipment. If we can cancel an order prior to shipping, a restocking fee of 20% will apply.