Ensuring the swift and secure delivery of your order is of utmost importance to us. Rest assured that when you place an order, our dependable logistics partners take every precaution to transport it with the utmost care. We are committed to ensuring that your order reaches you in impeccable condition. This page contains comprehensive details about our shipping and delivery processes, ensuring you have all the necessary information. Please note that due to high demand there is a 2-4 week manufacturing lead time before shipment.
When will my order be processed:
All orders are shipped from our warehouse in Melbourne, Australia. Please allow 1-3 business days for your items to be processed before shipment.
We offer free worldwide shipping via express international post on all orders. Outlined below is a chart displaying estimated delivery times (excluding manufacturing lead time) to various global regions. Please be aware that occasional global or regional disruptions in shipping services can occur, potentially causing delays beyond these estimates. Nevertheless, we're committed to delivering your order as promptly as possible.
|Australia||2-3 Business Days|
|North America||4-5 Business Days|
|South America||5-10 Business Days|
|Europe||4-7 Business Days|
|Asia||4-5 Business Days|
|Oceania||5-10 Business Days|
|Africa||10-15 Business Days|
Will I receive a tracking number:
All domestic and international orders will come with a tracking number. You will be emailed your tracking number within 24 hours of shipment. Alternatively, you can log in here to check the status of your order.
Will I be charged customs import taxes:
The prices on our site are tax-free, so depending on where you live, you may need to pay import taxes upon receiving your order.
Payment of these charges are your responsibility and will not be covered by us.