Frequently Asked Questions
General
Do you do custom jobs?
Do you do custom jobs?
Absolutely! At Racing Display, customization is our specialty. Each product we offer originally began as a tailored solution for one of our valued customers. Regardless of your vehicle's rarity, we excel at crafting customized products with impeccable fitment.
To kick start the process, we'll begin by 3D scanning components of your vehicle. For instance, if you desire a custom dash cluster, we'll start by 3D scanning your factory cluster. We're passionate about creating innovative solutions, so reach out and let us know what you want.
How can I be certain the product is compatible with my car?
How can I be certain the product is compatible with my car?
Our product designs are based on accurate 3D scans of OEM parts. The product title and/or description states which vehicle make and model is compatible. If you're still unsure send us a photo and we'll provide confirmation.
Do you offer trade discounts?
Do you offer trade discounts?
Yes, reach out to us here.
How do I become a dealer of your products?
How do I become a dealer of your products?
Contact us here and receive significant discounts.
Where is Racing Display located?
Where is Racing Display located?
We're based in Melbourne, Australia and provide free worldwide shipping via express courier service (UPS, DHL, FedEx).
Payments
How can I pay?
How can I pay?
Payment can be made using PayPal or any credit or debit card. Our payment gateway is safe and secure, with none of your information stored or collected.
Is it safe to enter my credit card information on your website?
Is it safe to enter my credit card information on your website?
Ensuring the security of our customers' information is our top priority. Our website employs industry-standard encryption technology (SSL) to protect your data during transmission. Additionally, we adhere to strict privacy policies to ensure the confidentiality of your information.
Will I receive an invoice for my purchase?
Will I receive an invoice for my purchase?
Yes, once your payment is successfully processed, you will receive an order confirmation email containing an invoice for your purchase. This email will contain an invoice detailing your purchase, including items, quantities, prices, taxes, and shipping charges if applicable
What should I do if I encounter payment related issues during checkout?
What should I do if I encounter payment related issues during checkout?
If you experience any difficulties or encounter errors while making a payment, please contact our customer support team immediately. We will assist you in resolving the issue and ensure a smooth and successful transaction.
Orders & Shipping
Do you ship worldwide?
Do you ship worldwide?
Yes! We provide express international shipping via courier service (UPS/DHL/FedEx).
All orders over $250 come with free international express shipping.
When will my order ship?
When will my order ship?
Orders usually ship within 1-2 business days. Once your package is en route, you'll receive an email notification containing the tracking number.
For customized or made-to-order products, there will be a manufacturing lead time before shipment. You can find the specific lead time stated clearly on the 'Shipping' tab of the product page.
How long does delivery take?
How long does delivery take?
Delivery times vary by destination. Check the ‘Shipping’ tab on the product page for estimated shipping times to various global regions.
Can I cancel or update my order once it has been placed?
Can I cancel or update my order once it has been placed?
We begin processing orders as soon as they're placed. If you need to cancel or update your order, please contact our customer service team as soon as possible. However, we can't guarantee changes can be made once the order is processed.
Can I track my order?
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
Warranty & Returns
Do Racing Display products come with a warranty?
Do Racing Display products come with a warranty?
Yes! We back our gear so all Racing Display products come with an industry leading warranty. You can check out all the details here.
Do you accept returns?
Do you accept returns?
Yes! We gladly accept returns initiated within 30 days of delivery. Check out our transparent return policy here.
I have another question, can I contact you?
I have another question, can I contact you?
Sure, we’re always happy to help our customers. You can contact us by phone or email using this link.